Inmate Services

Personal incoming correspondence, to include pictures, needs to be sent to the EPSO’s third party mail vendor, at the address below:

El Paso County Sheriff’s Office
Inmate Full Name and Admit/Booking Number
P.O. Box 16120
Jonesboro, AR 72401

All personal incoming correspondence sent to an inmate must contain a legible full return address with the first and last name of the sender. It must also contain the legible full and correct inmate name and inmate number. EPSO’s third party mail vendor cannot process any materials that are bound or open like a book. All materials received which are bound will be rejected and returned to sender. Please DO NOT send any funds to the personal mailing address as they will not be processed.

Any correspondence (envelopes, post cards, etc.) bearing illegible writing will be returned to the sender. Upon arriving at their scanning facility, the mail will be opened and scanned into an electronic document. The electronic document will then be made available to the EPSO mailroom for review and if approved, will be made available on the tablet for the inmate to review. For best results, send mail no larger than 8 ½ by 11. If denied, the mail will not be made available to the inmate. The inmate will be notified of the mail rejection via a facility message. The sender will not be notified of the mail rejection. Once processed, EPSO’s third party mail vendor will not return the original mail to sender.

All mail must be mailed to EPSO’s third party mail vendor through the U.S. Postal Service, or similar delivery service. No mail is permitted to be “dropped off.”

There are many reasons why we are strict in what is and is not allowed, and there are many policies and procedures that govern the way we process all incoming mail. There is no way to cover all possible situations, but listed below you will find basic rules. If followed, these rules will aid in your mail communication into this facility.

There are times when we have inmates with similar names; therefore you need to use the inmate’s full booking name and Admit Number (Not DOC Number) in the mailing address of all correspondence, money orders, and certified/cashier checks (no nick names, abbreviations, or initials). This includes any books or magazine orders that are sent in by the publisher or online distributor. If you need the inmate’s Admit Number/Booking Number, you can call or research the information on the website.

Be sure to place your return address in the upper left corner of the envelope.

Inmate to Inmate correspondence is only approved for immediate family members. A copy of a Marriage License, Birth Certificates, or Finalized Adoption Papers must be mailed into the mailroom to verify the relationship of the inmates wishing to correspond. We do not accept anything over the counter. This facility does not recognize Common Law Marriage.

When online food packages are ordered for inmates, only the packages provided by the facility’s approved vendor using their My Care program at https://mycarepack.com are allowed; no third party vendors are accepted. No food items will be accepted from any other source.

Inmates are allowed to receive International Mail. If the inmate has funds in their account, they can purchase postage stamps to write to an out of country address. Inmates that are indigent are only provided First Class Postage for correspondence within the United States or APO/FPO addresses.

LEGAL/PACKAGES/PARCELS/GOVERNMENT ISSUED DOCUMENTS:

Persons desiring to send Legal/Packages/Parcels/Government Issued Documents to an inmate at the El Paso County Jail will need to address the envelope as follows:

Inmate’s Full Booking Name & Admit Number/Booking Number
El Paso County Jail
2739 E. Las Vegas St.
Colorado Springs, CO 80906-1522

Legal mail sent to the facility must be from the following: courts, counsel, officials of confining authority, state and local chief executives, administrators of grievance systems, members of the paroling authority, military agencies, veteran affairs, state agencies, and alternative agencies to incarceration.  Legal Mail is not mail sent from family members or friends.

Things you are allowed to send in:

• Paperback books and magazines directly from a publisher or an authorized online distributor (Barnes & Noble.com, Amazon.com, etc.). No more than 2 books/magazines per package are accepted. All items must have a standard binding. An invoice with all items in the package must be included.
• Prescription glasses directly from an eye specialist only. An invoice with all items must be included.

Things you are not allowed to send:

• Inmate to Inmate correspondence is prohibited unless approved.
• Do not include any information about another inmate or staff.
• No blank journals.
• No books or magazines larger than 8.5 x 11 x 3 inches thick.
• No plastic, stickers, or wire spiral bindings are accepted.
• Multiple copies of the same book are not allowed.
• No newspapers originating in Colorado.
• No store-bought reading glasses are accepted.

Photographs:

• No pornographic/lewd photographs or drawings.
• No nude photographs to include photographs of infants.
• Photographs exceeding 4×6 inches in size will not be altered by staff members to meet the size guideline and will be rejected.  A maximum of ten (10) pictures is allowed.  A collage of pictures is allowed (each image in the collage counts toward the maximum 10 allowed pictures). 

Books and Magazines:

• No books or magazines are accepted from a private individual (Marketplace) or a bookstore street address.
• No more than 2 books and/or magazines per package. Any package including more than two books/magazines will be rejected in its entirety and returned to sender. 
• No books or magazines are accepted if the contents are pornographic or lewd in nature.
• No books or magazines are accepted that teach fighting/tactical skills, weapons manufacture, pornography, violence, gang related or relate to chemicals/drug materials.
• No oversized books are accepted; maximum size is 8.5 x 11 x 3 inches thick.
• No blank journals are accepted.
• Do not forward magazines; these will not be accepted.
• No multiple copies of the same book; all will be rejected if received.

INMATE FUNDS:

Persons desiring to send funds to an inmate’s account at the El Paso County Jail (Cashier’s checks and money orders ONLY) will need to address the envelope as follows:

El Paso County Jail
Attn: Bookkeeping – Inmate Funds
2739 East. Las Vegas Street
Colorado Springs, CO 80906-1522

Any envelope containing correspondence and/or items other than Inmate Funds will be returned to sender in its entirety (to include the funds). ONLY the above department (bookkeeping) and address will accept inmate funds. Any funds not addressed to the correct department will be returned to sender in its entirety. 

Envelopes with inmate funds will have the following restrictions:

• No personal correspondence or pictures; only the above-mentioned financial documents.
• Money orders and cashiers checks must be filled out in their entirety with EPSO/inmate’s full booking name and Admit/Booking Number (not DOC Number), and with the sender’s full name and home address , to include city, state, and zip code.
• No Personal Checks, Cash, Payroll Checks, Insurance Checks, Refund Checks, State and Federal Government Checks
• The El Paso County Sheriff’s Office no longer accepts cash as we recommend cash never be sent through the U.S. Mail.
• Each envelope received must contain one deposit for one inmate. Multiple deposits in the same envelope will not be accepted.
• No altered money orders or checks will be accepted. Do not line through, write over, or use white out.
• Each money order and cashiers check will be made out with one inmate’s name only.

Packages being shipped by OnTrac will not be accepted by the El Paso County Jail.

Any of the above-mentioned restrictions will NOT be accepted and will be rejected and returned to sender in its entirety (to include funds). A rejection notice will be provided to the Inmate and the Sender if inmate funds have been rejected.